WARNING: This product contains nicotine. Nicotine is an addictive chemical.

UNDERAGE SALE PROHIBITED Nicotine lozenges

faqs

  • General
  • Product

Revel Customer Service

  • General website question regarding www.thatsrevel.com?
  • For general website questions, please see our website FAQ

  • Does Revel have a toll-free number I can call to speak with a phone agent?
  • You may contact someone regarding Revel lozenges Monday through Friday, 8:00 a.m. to 10:00 p.m. Eastern Time and Saturday, 10:00 a.m. to 8:00 p.m. Eastern Time. Please call 1-866-757-7446 for assistance.


    The Revel contact center will be closed on the following days:

    • January 1st (New Year’s Day)
    • Memorial Day
    • July 4th (Independence Day)
    • Labor Day
    • Thanksgiving
    • December 25th (Christmas Day)

Revel Payment Questions

  • Which payment methods to you accept?
  • Orders must be paid for by credit card only. We accept Visa, MasterCard, American Express or Discover. We do not accept checks, money orders, or PayPal, or any other form of payment.

  • When will my credit card by charged?
  • Your credit card will not be charged at the time you submit your order but will be authorized for the amount of your purchase. Your credit card will be charged after we have verified your age and credit card details, received credit authorization, and begun processing your order for shipment. Processing times vary and may be longer should we need to reach out for additional verification.

  • Why do I need to create an account to make a purchase?
  • The Revel website is restricted to adult tobacco consumers who are 21 years of age or older. We use a third-party service to ensure that no underage consumers are purchasing Revel lozenges.

  • How will I know when you've received my order?
  • You will receive a confirmation e-mail from us when your order is received. If you have not received a confirmation e-mail within 48 hours of placing your order, please check your junk e-mail folder and call 1-866-757-7446 if it is not there.

  • How long does it take to process my order?
  • We begin processing your order as soon as the order is submitted, but processing may take longer should we need to reach out for additional verification.

  • When will I receive my order?
  • There are two easy ways to stay up to date on your order. Once your order has processed, we will send you a shipping confirmation e-mail including a link to track your order. You may also log in to your account and see status in the order history section.

  • What happens if you cannot fulfill my order?
  • All orders are subject to final approval by us. In addition, your order may be subject to federal, state, or local restrictions.

    If we are unable to accept your order, in whole or in part, we will inform you of this and will not charge you for the Revel Lozenges that cannot be ordered. This might be because: the item(s) you ordered are out of stock, we have identified an error in the price or description of the Revel lozenges, there are legal restrictions applicable to your order, we are unable to meet a delivery deadline you have specified, or any other reason we deem appropriate.

  • Can I change my delivery address after my order has been sent?
  • No. You cannot change the delivery address once an order has been processed. Order processing begins once your order is submitted on the checkout page and cannot be recalled. You can call 1-866-757-7446, to determine the status of your order and request assistance.

  • Can I add items to an existing order?
  • No. Order processing begins once your order is submitted on the checkout page and cannot be recalled. If you would like to order additional items, you will need to place a new order on thatsrevel.com.

  • Can I remove items from an existing order?
  • No. Order processing begins once your order is submitted on the checkout page and cannot be recalled. Please call 1-866-757-7446 to determine the status of your order and request assistance.

  • Can I cancel my order?
  • No. Order processing begins once your order is submitted on the checkout page and cannot be recalled. Please call 1-866-757-7446 to determine the status of your order and request assistance.

  • Do I have to pay taxes?
  • Yes, you are responsible for paying any applicable taxes. An estimate of applicable taxes will be added to each order and will be displayed prior to checkout. Final charges, including any applicable taxes, will be reflected when your order is processed. The amount of tax charged, if any, is based on the tax laws in effect in the jurisdiction where the order will be received (i.e., the shipping address).

    Notice to Minnesota Residents: Please be aware that you are solely responsible for paying any Minnesota state excise taxes applicable to this order directly to the Minnesota Department of Revenue. For information about remitting such payments contact the Minnesota Department of Revenue by visiting by visiting www.revenue.state.mn.us or call 1-800-657-3777 for information about remitting such payments.

  • Will the package by insured?
  • Yes. Packages will be covered by insurance, up to the point when they are delivered to the customer’s shipping address.

  • What if my package is damaged during transit?
  • We strongly encourage you to check the condition of your package before accepting delivery. If the package is at all damaged, you should not sign for it, refuse delivery, and ask the courier to return the package to the sender.

    If you discover that your package is damaged after accepting delivery, you should call the contact center as soon as possible, toll-free at 1-866-757-7446, to request assistance.

  • What if I receive the wrong order?
  • If you do not receive the correct order, call the contact center, toll-free at1-866-757-7446, as soon as possible.

  • What if I receive a confirmation e-mail for an order I did not place?
  • Call the contact center at 1-866-757-7446 as soon as possible to report any suspicious activity on your account. If you suspect your account information has been compromised, you should change your password immediately.

    You are responsible for maintaining the confidentiality of your username and password, and for restricting access to your computer. You are solely responsible for all activities that occur when someone logs in to the thatsrevel.com website using your username and password.

  • I live in California, why do you need to call me after 5pm?
  • California law requires that new purchases shipping to California be confirmed by phone after 5pm prior to shipping. Please make sure your account includes an up-to-date phone number where you can be reached for this confirmation. The call will be from Revel. Due to the requirement for the phone call confirmation, your order may be delayed.

Revel Auto-Ship Orders

  • How do I sign up to auto-ship future orders?
  • You can sign-up to have future shipments of selected Revel products auto-shipped to you. You can check the frequency that you want to have products shipped either on the product detail page or on the check-out page.

  • Can I change my auto-ship frequency?
  • Yes. Auto-ship orders are available in intervals of once a week, every other week, or once a month. Select how frequently you want your items to be delivered, and we’ll automatically send your recurring deliveries based on the frequency you select. Go to My Account and select Auto-ship Summary to manage your orders. Please note that auto-ship orders cannot be changed online within 48 hours of a scheduled auto-shipment.

    Before we send your auto-ship order, we will send you an e-mail letting you know your order will be processed soon, giving you time to make updates to your recurring deliveries as necessary.

Revel Warnings & Instructions

  • What product information should I review before using Revel?
  • You should familiarize yourself with the information on the Revel product packaging and in these FAQs related to the Revel product(s) you are planning to use. You should also review the product information insert that was included with your Revel lozenges.

  • Who is Revel intended for?
  • Revel lozenges are intended for use by adult tobacco consumers of legal purchasing age or older. All purchases on www.ThatsRevel.com are restricted to age-verified adult tobacco consumers who are twenty-one (21) years of age or older.

    Revel lozenges are not intended for use by persons who are under legal age, pregnant, or breastfeeding. Keep Revel lozenges out of reach of children or pets. Revel lozenges are not intended for use by persons with or at risk of heart disease, high blood pressure, diabetes, or taking medicine for depression or asthma.

    No tobacco product is safe or without risk. The best thing for adult tobacco consumers concerned about the health effects from tobacco is to quit.

  • Do Revel lozenges contain tobacco leaf?
  • No. However, the nicotine in Revel lozenges is extracted from the tobacco plant.

  • Are Revel lozenges considered tobacco products?
  • Yes. Revel lozenges are tobacco products because they contain nicotine extracted from the tobacco plant. The Food and Drug Administration has issued regulations deeming products that contain nicotine extracted from the tobacco plant to be tobacco products.

  • Do Revel lozenges contain nicotine?
  • Yes. Revel lozenges contain nicotine extracted from the tobacco plant. Nicotine is addictive. Nicotine can increase your heart rate and blood pressure and can cause dizziness, nausea, and stomach pain.

  • What is the level of nicotine in Revel lozenges?
  • Revel lozenges contain approximately 2 milligrams of nicotine per lozenge.

  • Does the government require Revel lozenges to carry a health warning?
  • Yes. FDA regulations require tobacco products (i.e., products that contain nicotine derived from the tobacco plant) to carry the following warning on package labels and advertising: “WARNING: This product contains nicotine. Nicotine is an addictive chemical.”

  • How does the amount of nicotine in a Revel lozenge compare to my cigarette?
  • Revel lozenges contain about approximately 2 milligrams of nicotine per lozenge. We do not make any nicotine comparisons between the two different products.

  • Are Revel lozenges safer than cigarettes?
  • No tobacco product is safe or without risk. The Food and Drug Administration has not determined that any tobacco product presents less health risk than another. We are making no health claims in the packaging or advertising of Revel lozenges. The best thing for adult tobacco consumers concerned about the health effects from tobacco is to quit.

    Revel package labels and advertising carry the following FDA-required health warning: “WARNING: This product contains nicotine. Nicotine is an addictive chemical.”

  • Will Revel lozenges help me quit smoking?
  • Revel lozenges are designed for enjoyment. They are not intended to be used as a smoking cessation aid. No tobacco product is safe or without risk. The best thing for adult tobacco consumers concerned about the health effects from tobacco is to quit.

    For adult tobacco consumers who have made the informed decision to continue using tobacco or other tobacco-derived nicotine products and are looking for an alternative, Revel offers another product option to consider.

  • Are Revel lozenges smoking cessation products?
  • No. Revel lozenges are designed for enjoyment. They are not intended to be used as a smoking cessation aid. No tobacco product is safe or without risk. The best thing for adult tobacco consumers concerned about the health effects from tobacco is to quit.

    For adult tobacco consumers who have made the informed decision to continue using tobacco or other tobacco-derived nicotine products and are looking for an alternative, Revel offers another product option to consider.

  • Is there a California Prop 65 Warning for Revel?
  • Yes. The following Prop 65 Warning applies to Revel lozenges: WARNING: THIS PRODUCT CAN EXPOSE YOU TO CHEMICALS INCLUDING NICKEL (METALLIC), WHICH IS KNOWN TO THE STATE OF CALIFORNIA TO CAUSE CANCER, AND NICOTINE, WHICH IS KNOWN TO THE STATE OF CALIFORNIA TO CAUSE BIRTH DEFECTS OR OTHER REPRODUCTIVE HARM. FOR MORE INFORMATION GO TO WWW.P65WARNINGS.CA.GOV.

About Revel

  • What is Revel?
  • Revel is a dissolvable tobacco-derived nicotine product that comes in the form of hard and soft lozenges.

  • What flavors are available?
  • Revel hard and soft lozenges are available in four flavors: Mint, Crema, Berry and Dark Mint.

  • What do these flavors taste like?
  • Mint: A refreshing and cooling mint flavor experience. Crema: Creamy vanilla flavors with toasted notes. Berry: A smooth mixture of berry flavors. Dark Mint: Indulgent mint flavor, with dark, rich & creamy notes.
  • What is the difference between Revel soft and hard lozenges?
  • Revel soft lozenges have a soft, flexible texture. Revel hard lozenges have a hard texture.

  • How are Revel lozenges packaged?
  • Revel lozenges come conveniently packaged in a child-resistant container. Always keep Revel lozenges in the child-resistant container. Never leave Revel lozenges within reach of children or pets. Each package of Revel contains twelve (12) individually-wrapped lozenges for you to enjoy almost anywhere.

  • Why is the Revel packaging difficult to open?
  • Revel comes in a child-resistant container to reduce the risk of children accessing and accidentally ingesting Revel lozenges. Revel lozenges are for adult consumption only and should always be kept out of reach of children and pets.

  • Where is Revel made?
  • Revel lozenges are made in Winston-Salem, N.C, using globally-sourced ingredients.

  • Where can I buy Revel?
  • Revel is available for purchase on www.ThatsRevel.com to adult tobacco consumers who are verified to be twenty-one (21) years of age or older. Revel lozenges will also be coming soon to select stores in Austin, Texas and New York, New York.

Using Revel

  • How do I use Revel?
  • Place only one Revel lozenge in your mouth at a time. Once dissolved there is nothing to remove or discard from the mouth. Revel lozenges are not intended to be swallowed in whole or in part before the lozenge has completely dissolved.

  • What should I expect when using Revel?
  • As the Revel lozenge dissolves, you may feel a heat or tingling sensation in your mouth or throat. This is part of the experience.

  • Why do I feel a heat or tingling sensation when I use Revel lozenges?
  • The heat or tingling sensation you may feel in your mouth or throat is part of the experience you get from Revel lozenges.

  • How long do I keep Revel lozenges in my mouth?
  • You can keep Revel lozenges in your mouth until they dissolve completely. Revel lozenges are not intended to be swallowed in whole or in part before the lozenge has completely dissolved. The length of enjoyment will vary depending on your preferences and manner of use. Discontinue use of Revel if you feel nauseous.

  • Can I use more than one Revel lozenge at a time?
  • Revel lozenges are intended to be used only one at a time.

  • What happens if I accidentally swallow a Revel lozenge before it dissolves?
  • Revel lozenges are not intended to be swallowed in whole or part before the lozenge has completely dissolved. Instead, Revel lozenges are designed to provide long-lasting enjoyment and will dissolve completely in your mouth. You should take as much time as you like and allow the product to slowly and completely dissolve in your mouth.

    If you accidentally swallow one or more lozenges in a short period of time, you might experience some mild discomfort or nausea. If you feel more than mild discomfort, we recommend seeking out medical attention from your doctor.